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Find answers to common questions, troubleshoot your device, or reach our team directly. We are here to help.
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Troubleshooting Guide
Step-by-step fixes for the most common device and software issues.
CBT Software Will Not Launch
- 1Ensure the laptop is fully charged or connected to power.
- 2Restart the device by holding the power button for 5 seconds, then pressing it again.
- 3After restart, locate the "CBT Launcher" icon on the desktop and double-click it.
- 4If the software still does not open, wait 60 seconds — the first launch after a restart may take slightly longer.
- 5If the issue persists after the above steps, contact support via WhatsApp with your order reference ID.
Screen Flickering or Display Issues
- 1Close all open applications and restart the device.
- 2Ensure the brightness level is set above 30% (use the Fn + brightness keys).
- 3If connected to an external display, disconnect it and test on the built-in screen only.
- 4If the flickering persists, photograph the issue and send to our WhatsApp support line.
Past Questions Not Loading
- 1Close and reopen the CBT Launcher application.
- 2Navigate to the "Subject Library" tab and select the desired subject manually.
- 3If certain subjects appear empty, the content for that module may require a software update — contact support.
- 4Do not attempt to install external software or updates not provided by Supreme Computer Concepts.
Still Need Help?
Our support team is available Monday – Friday, 9:00 AM – 5:00 PM WAT.